Question 1

Can I track the status of my order?

Accepted Answer

Absolutely! You can track your order and pickup status live via the Cashipe app or through SMS/email updates.

Question 2

Can I sell a broken phone under warranty?

Accepted Answer

As per standard policies, a device is no longer under warranty if it is physically damaged or has a broken screen—even if the warranty period hasn't expired.

Question 3

What happens if the pickup is delayed?

Accepted Answer

Delays are rare, but may occur due to unavoidable reasons like bad weather or traffic. We always keep you informed with real-time pickup updates through SMS/app notifications.

Question 4

What happens if I reject the revised offer during pickup?

Accepted Answer

If you're not satisfied with the updated price during inspection, you can simply decline the offer—there is no penalty or charge.

Question 5

Do I need to pay for the pickup service?

Accepted Answer

No, Cashipe offers completely free doorstep pickup—no hidden fees involved.

Question 6

How to sell my mobile phone using Cashipe?

Accepted Answer

Selling your phone on Cashipe is quick and easy through our app or website:

Sign up or log in using your mobile number and OTP.

Select your device and answer a few simple questions about its condition.

Instantly view the best offer for your phone.

Schedule a pickup at your convenience and choose your payment method.

Question 7

Do I need to submit the original invoice?

Accepted Answer

The original invoice is required only if you're claiming your phone to be under warranty. For out-of-warranty phones, it's optional.

Question 8

What if the pickup technician offers a lower price than what I was shown?

Accepted Answer

This happens rarely. If there's a mismatch between your selected condition and the actual device condition, our technician will reassess it on the spot. You will still have the choice to accept or decline the updated price.

Question 9

Is there any age limit for the devices you accept?

Accepted Answer

We accept most smartphones, even older models, as long as they are in physically acceptable condition. However, very outdated or discontinued models may fetch lower value.

Question 10

Is there a minimum phone condition for selling?

Accepted Answer

We accept phones in all working and non-working conditions. Just answer the condition questions honestly during submission for the best price.

Question 11

How is the price of my device determined?

Accepted Answer

We calculate your device's price based on its current condition, age, model, and the prevailing market value. Our AI-based pricing engine ensures you receive the most competitive and fair price.

Question 12

Which payment modes are supported?

Accepted Answer

We support UPI, bank transfer, and wallet payments. You can choose your preferred option during the order confirmation.

Question 13

Can I cancel my pickup request?

Accepted Answer

Yes, you can cancel or reschedule your pickup anytime via the app before the technician arrives—free of charge.

Question 14

Do you accept phones without accessories?

Accepted Answer

Yes, you can sell your phone even without the box, charger, or earphones. However, having original accessories might increase your offer.

Question 15

Is my personal data safe?

Accepted Answer

Yes, your data is completely secure. We strongly recommend that you factory reset your device and remove any accounts (like Google/Apple ID) before handing it over.

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